APC Network Management Card AP9617 Podręcznik Użytkownika Pobierz pdf (Strona 130)

®®

USER’S GUIDE

network management card

124

Troubleshooting

Management Card

Management Card access problems

The following table describes problems that are related to network or other

access to the Management Card. If you are experiencing a problem that is

not described in this table, or in the table in SNMP issues, review the

troubleshooting flowcharts on the APC Network Management Card utility

CD (.\trouble\). If you still cannot resolve the problem, see Warranty and

Service.

Problem Solution

Unable to ping the Management

Card

Is the Management Card’s Status

LED green,

indicating it is up and running its

SNMP agent on the

network? If yes, try to ping another node on the

same network segment as the Management Card. If

that fails, it is not a Management Card problem. If

the Status

LED is not green, or if the ping test

succeeds, perform the following checks:

• Verify that the Management Card is properly

seated in the

UPS or expansion chassis

• Verify all network connections

• Verify

IP addresses of the Management Card and

the

NMS, and make sure both are on the same

network or subnetwork

• Verify the default gateway (or router)

IP address if

the

NMS is on a different physical network (or

subnetwork) from the Management Card

• Verify the number of subnet bits for the

Management Card’s subnet mask

1 2 ... 125 126 127 128 129 130 131 132 133 134 135 ... 149 150

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APC Network Management Card AP9617 Podręcznik Użytkownika Strona 130